Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself

Do you ship international?

Yes, we ship international with reliable partners such as DHL, UPS, Fedix Etc.

How long for a get my order delivered?

Generally, all fully placed orders are shipped and delivered with 3 to 14 days, however, depending on location and country, some orders can be delivered the next working day.

Can I exchange my order instead of returning it?

As a bfp shopz customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your bfp shopz account. If an item is eligible, you will see an option in your account to select an item to exchange and will be provided the instructions and terms that apply to your exchange. You always have the option to contact us via phone or email, and we will gladly assist you with the exchange process. It is important to note that, products must be the same price in other to exchange them with one and another.

For more information on our exchange process, please see the bfp shopz Shipping and Return Policy.

How long does it take for me to get a refund?

For most of our return’s products, it takes about 5-10 Business Days for us to get your package at the centre, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Do you accept international credit cards?

Yes, bfp shopz accept international credit cards such as credit card, Visa card, Mastercard, or American Express. On the checkout page, there will be a billing and shipping section. Please do the following:

Enter your street address, your City, County or Province, Postcode/Postal, your Country, Email address and contact number.

For the shipping information

Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take between 5 minutes to 72 hours to finalise prior to shipping. We apologise for any inconvenience this may cause.

What forms of payment do you accept?

bfp shopz accepts Visa, MasterCard, PayPal, Credit Card, American Express and direct Bank transfer for all orders.

What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

When placing an order, I get an error message stating that there has been an authorisation failure. What went wrong?

Please double check the credit information including card number and expiration date on your card. Also, please be aware that bfp shopz is currently accepts Visa Card, MasterCard, PayPal, Credit Card, American Express and direct Bank transfer for all order payment.

Are there any benefits to having an account with you?

With your bfp shopz account, you will have access to the following information:

  • Your Account Information
  • Your Order History
  • Process a Return
  • Your Wish List
  • Your Email Subscriptions
  • Your Coupons and Gift Cards

How can I get assistance if I need it?

For any assistance you may need kindly call us on the contact numbers on our website (+447747133472) We looks forward to helping you with your inquiry. You can also send us an email which we respond to every email message in the order that they are received, and we will respond to your email as quickly as possible. Send an email: support@bfpshopz.com to our Customer Support Team an email.

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from bfpshopz you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.